Saralcare Ambulances

Corrections and Takedown

We take accuracy seriously. If you find an error in our data, or you are a provider who wishes to correct or remove your listing, this is the process.

Response SLA

• Acknowledgement: within 48 hours of receipt.
• Substantive response: within 7 working days where investigation is required.
• Urgent factual fixes (a wrong number causing live harm) within 24 hours.

What we need from you

For a correction:

1. The provider ID or URL of the record (e.g., /providers/red-health-bangalore).
2. The specific field that is wrong (phone, address, vehicle type, affiliation, fare, etc.).
3. The correct information.
4. A source we can cite — a website URL, a screenshot, a leaflet, or your written authorisation as the provider.

For a takedown:

1. The provider ID or URL.
2. A brief statement that you are the provider, authorised representative, or affected party.
3. The reason: ceased operations, changed entity, privacy concern, factual error you do not wish to correct, etc.

For a dispute:

1. The provider and hospital IDs involved.
2. Your position: "this affiliation does not exist", "this affiliation ended on [date]", "fare is incorrect", etc.
3. Any evidence (a public statement, a contract, a press release).

How we handle it

1. Acknowledge within 48 hours with a ticket reference.
2. Investigate. For corrections: we call the listed number, check public sources, and confirm the correct information. For takedowns: we verify the requester's authority and process the delisting. For disputes: we re-examine the source we cited and either update, annotate, or remove the contested edge.
3. Resolve. Confirmed correction: record updated; diff visible in Git history. Confirmed takedown: record archived; no longer appears on map or API. Confirmed dispute: edge removed or annotated.
4. Notify the requester of the outcome.

What is logged publicly

We maintain a public correction log at corrections/ in the GitHub repo so that observers can verify our process is real. Each entry contains: date, type, provider ID affected, brief description (no personal details), outcome, and date of resolution.

We do not publish: the requester's identity (unless they authorise), email contents, or any personally identifying information.

What we will not do

• We will not remove a factually accurate record at the request of a party who simply does not like being listed. The dataset includes ambulance providers operating in India; listing operators publicly is the point of the project.
• We will not remove an affiliation edge supported by a public source. We will update or annotate it if you provide a corrected source.
• We will not enter into adversarial communications. Disputes that cannot be resolved through documentation are noted as such on the record and left for readers to evaluate.

Legal notice

For formal legal notice: email ashwinsk@saralcare.com with subject [LEGAL NOTICE]. Include the legal basis, the specific record at issue, and the relief sought. We respond within the time stipulated by law.